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Fifth U.S. Open Government National Action Plan
Commitment Tracker

Commitment:

Accountability of High Impact Service Providers

Full Commitment Text OGP Commitment Page

Progress for this commitment is tracked based on the following sub-commitment(s). You can also view the full text of this commitment.

US0126.0	The Federal Government commits to continuing to take steps to improve service delivery by HISPs.
Agency & Subagency	Executive Office of the President OMB / The Office of Performance and Personnel Management
Sub-Commitment Status	Complete
February 2024 Progress	Progress Update: The Federal government remains committed to transforming customer experience and service delivery, and tracking associated progress at https://www.performance.gov/pma/cx. For more information on specific individual High Impact Service Provider work and progress, learn more at https://www.performance.gov/cx/hisps/#cx-results. Since the release of NAP 5, the team has created new “trust” dashboards for all High Impact Service Providers, accessible via the links below; these dashboards (to be updated quarterly) provide insight into each HISP’s progress: https://www.performance.gov/cx/data https://www.performance.gov/pma/cx/data Evidence: https://www.performance.gov/cx/hisps/#cx-results https://www.performance.gov/pma/cx/data https://www.performance.gov/cx/data
August 2023 Progress	The Federal government remains committed to transforming customer experience and service delivery and tracks associated progress at https://www.performance.gov/pma/cx/. For specific individual High Impact Service Provider progress, you can learn more at https://www.performance.gov/cx/hisps/#cx-results Since the release of NAP 5, the team has created a new “trust” dashboard for all High Impact Service Providers here:https://www.performance.gov/pma/cx/data/ This dashboard will be updated quarterly.